Shipping Policy

Shipment Processing Time

All orders are processed within 1-4 working days. Orders are not shipped or delivered on Sundays or holidays. Orders can occasionally be delivered on Saturdays, depending on your local Royal Mail depots shipment volumes.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

IMPORTANT NOTICE: Due to continuing pressures on the courier network over the peak period, they have requested earlier collections to make sure that we meet next day shipping. In order to meet their requirements, our last order our cut off time will now be 14.00hrs.

Shipping Rates To United Kingdom & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Challenge 18+

The policy practised by Holistic Hemp Scotland whereby a person is required to be 18 years old or over in order for Holistic Hemp Scotland to deliver an item to that person pursuant to services, will be challenged to prove their age if that person looks, to the relevant delivery’s staff member, under 18;

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties And Taxes

Holistic Hemp Scotland is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Discreet Shipping

Your privacy is paramount to us. All orders are sent in inconspicuous plain packaging. No logo or lettering mentioning Holistic Hemp Scotland will be found on the parcel. The only markings on your parcel are your address label on the front and a postal/parcel service sticker, depending on the service used. All orders will be provided a tracking number, which will be included in your order confirmation email.

Damages

Holistic Hemp Scotland is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We ship to all countries where the sale and use of CBD products is legal.

Many countries, including some EU countries and some states in the USA, allow the sale and use of products derived from the cannabis plant provided the THC content is lower than 0.2%. All CBD products sold on our website fall into this category.

Other countries, like Australia, only allow personal use of hemp and CBD products if you have a prescription from a medical doctor.

Please check the legal status of CBD where you live before ordering.

Countries Where CBD Is Completely Banned

United Arab Emirates
Russia
Malaysia

Shipping Rates To International Destinations & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.