At Holistic Hemp Scotland, we want to ensure that you are 100% satisfied with your purchase. However, if you wish to return an item, let us know within 14 days of receiving it and you will receive a full refund of the price of the product. Please check your products carefully upon delivery to ensure that it has not been damaged during the shipment process.
We are happy to refund or exchange your goods based on the following criteria:-
- If you have changed your mind regarding your purchase you need to email us with in 14 day of receiving goods. If the 14 days have passed we have the right not to take the item back. You will find our email address here. You can also fill the form explaining your reason for return.
- The goods need to be complete and undamaged and in the original packaging. if they are not in the original packaging and opened we will not accept them back and you will not be given a refund. Please keep your mail receipt as proof of shipment. The cost of returns shall be paid by the customer unless otherwise agreed by us.
We will Reimburse you no later than 14 days from the day on which we receive the returned Goods we will use the same means of payment as you used for the order and you will not incur any fees for such reimbursement. The return Address is Holistic Hemp Scotland, Maybank, 4 Panmure Street, Brechin, DD8 4PW.