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The following Frequently Asked Questions will help you when purchasing these products from Holistic Hemp Scotland. These FAQs are based on common queries our Customer Services have received.

We’ve had several requests for some frequently asked questions. If you have any questions that aren’t listed below, or you feel you would like a more detailed answer, please Email Us! We are dedicated to educating our customers and others who are interested in trying out the various hemp related products.

We are trying to provide as much information as possible via our FAQs, which is why we are continually updating these to keep our customers up to date.

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Yes we ship internationally. Please visit our Shipping Policy page to find the countries where CBD is legal.

Please make sure you are using the correct email address and password. In most cases you may have made a purchase as a guest. Please see FAQ below. If you still can’t login to your account email info@holistichempscotland.com and a member of our team will assist you.

Customers

Customers are those that have an account on the store that they can login to. That means that either during checkout or from the My Account page, they opted to create an account and now have their details saved on the website for future purchases.

Guests

With guest accounts, shoppers can purchase from the store without necessarily creating an account. The process is as simple as entering their names, shipping, and billing address, and in a few minutes, one has their order complete.

You can track your order using the tracking link that is sent via email within 1 hour of placing your order (please check your spam/junk folder in case it’s ended up in there).

It can take 24 working hours for tracking to become active once dispatched. If it is around a weekend or bank holiday, please allow 1 working day.

If you are unable to find any details on your parcel, feel free to contact us.

you haven’t received your order after the recommended shipping time has passed please email info@holistichempscotland.com with your Order No. and we will try to assist you further.

The large letter requirement to thickness is up to 2.5cm. This is the diameter of the tincture bottle, which with padding and wrapping exceeds this thickness. Hence, all our packages usually qualify as small parcels with length <45cm, Width <35cm, depth <16cm and Weight limit of 2kg. [/fusion_toggle][fusion_toggle title="Can I Place An Order By Phone?" open="no"]The website is the most efficient and easiest way to place an order with us, allowing you to save your details and checkout exceptionally quickly. If necessary, we can help you place an order via phone by contacting us at 01575 520 272.

If you have just placed your order, please contact us as quickly as possible. As we are partnered with a highly efficient fulfillment service that processes orders very quickly, this means that once the order has been “packed” and sent to the delivery service, we are no longer able to stop the parcel being shipped.

Unfortunately our Returns/Refund Policy only covers faulty goods.

If a product is faulty or broken upon arrival please contact our customer service team at info@holistichempscotland.com as soon as possible, providing images and a description of the damage. We will assist you further.

When you are ready to make your purchase and have added your items to the cart. Click the checkout button, this will take you to the secure section of our website and you will see a lock sign in the URL address as confirmation of this. This shows you that your information is secure and that this is a trusted site to disclose any sensitive data such as your personal and bank details. The eCommerce section of our website is SSL secure and the highly encrypted link between the web server and browser ensures a safe purchasing experience.

You can pay with a Visa/Mastercard or by bank transfer.

Choose which option you would prefer at the checkout and you will either be directed through our card payment system or we will send you instructions to proceed with a bank transfer payment.

If in an event the checkout is not excepting any of your details, we have generated a payment link for your convenience. Please follow this payment link to pay using your credit/debit card.

PayPal’s inability to provide payment processing for CBD businesses is mostly due to the fact that the great majority of regulatory monitoring is provided by the United States. In the US, the sale of cannabis is illegal on a federal level.

Therefore, PayPal still classifies CBD as a narcotic even though it may be legal to sell CBD in the UK due to US regulations that PayPal adheres to. Because of this, using PayPal to sell CBD is extremely dangerous; you run the risk of having your money seized or your account locked. PayPal and other similar systems are not a feasible alternative for online CBD payments because there are also no appeals process in place.

Businesses using CBD aren’t allowed to collect payments for their services using Stripe. In fact, Stripe prohibits high-risk businesses from using their services, including those in the hemp and CBD sectors. Therefore, despite the fact that the product may be entirely legal in the UK, Stripe chooses not to take the chance and will prevent any CBD based firms from using their services.

Yes we run seasonal promotions and discounts, if you want to stay in the loop we recommend signing up for our newsletter or following us on our various social media platforms.

Businesses are charged fees every time they process a payment. We think this is unfair, which is why Super Payments is making payments free for all businesses. The savings businesses make can then be shared with you as a Cash Reward, saving you money every time you shop with Super.

Super Payments allows you to make the payment directly from your bank account to the account of the business from which you’re buying. This means there’s no need for typing out card details and, more importantly, you benefit from all the added security that comes with your banking app (like fingerprint or face identification).

Desktop:

  • When you’re ready to pay, choose Super Payments as the payment method at checkout.
  • Scan the Super QR code with your camera app on your phone.
  • Choose your bank and confirm the payment in your bank app.

Done! Your transaction is made. To access Cash Rewards, install the Super Payments app.

Mobile:

  • When you’re ready to pay, choose Super Payments as the payment method at checkout.
  • Choose your bank and confirm the payment in your bank app.

Done! Your transaction is made. To access Cash Rewards, install the Super Payments app.

Paying with Super Payments means you earn Cash Rewards each time you buy something. Cash Rewards can be redeemed off the price of your next purchase.

Download the Super Payments app from the App Store or Play Store and sign up.

  • Select Pay with Super Payments at checkout the next time you shop.
  • Your Super Payments app will automatically open and your existing Cash Rewards will be redeemed from the purchase price.
  • When you complete your payment, you’ll earn more Cash Rewards and these will appear in your wallet.

We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other UK mainland address.

Packaging:

We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no one beside you will know the nature of the contents inside.

We offer free first class signed postage within the UK for any order over £60, we also ship outside the UK for £10.65. There is the option at the checkout to upgrade to special delivery, guaranteed before 1pm the next business day for £6.85.

If there is an issue with your address please contact us as soon as possible. Unfortunately, there is no guarantee that we will be able to cancel or change your order before it has been shipped due to the speed in which orders are processed, we will try our best to accommodate any request received.

If there is something wrong or you have a query regarding your order, please contact us on info@holistichempscotland.com.

If you paid for your CBD Products using the payment link, and you have not received your order in 48 hours, please contact us at info@holistichempscotland.com.

CBD is the abbreviation for cannabidiol, one of the many cannabinoids, or chemical compounds, found in marijuana and hemp. You’re probably already familiar with tetrahydrocannabinol, or THC, which is another compound found in the cannabis plant and its main psychoactive component.

Yes, CBD has a good safety profile, according to all available studies. Since 2016, CBD products have been prohibited from making any medicinal claims related to CBD, according to MHRA regulations. As a result, you should never purchase CBD from a store that makes any medical claims regarding it.

CBD is not psychoactive, thus it will not make you high in any amount or dose. The term “psychotropic” simply refers to a psychoactive effect with intoxicating properties. THC, a chemical found in cannabis, is responsible for the psychoactive effects linked with hemp and cannabis, and you won’t find it in Holistic Hemp Scotland CBD products in concentrations higher than 0.01%.

No, as mentioned in the critical review of CBD from the World Health Organisation, CBD does not seem to have any known addictive potential.

Technically, yes, you can give your pet human CBD oil. You can give your pet CBD oil, meant for humans, because the endocannabinoid system that humans have is a system that pets also have. That means it works in the same biological way in pet that it does in people.

Most mammals also have the same endocannabinoid system. That is why you can technically give your pet CBD oil that is made for human use.

You must carefully evaluate the dosage because body size affects how much CBD is appropriate for your pets. It’s crucial to keep in mind that CBD intended for people will have a concentration that may be a bit high for your smallest pets.

RAW is a term that is commonly used to describe foods that have not been cooked. However, it can also define a material or substance in its original, unprocessed state. In regards to CBD Oil, a RAW CBD oil will not have been forcefully heated to convert all of the acidic cannabinoids such as CBDa into their neutral forms such as CBD. This conversion is known as decarboxylation. CBDa will also decarboxylate naturally over time, hence the reason RAW CBD Oils have a balance of CBD and CBDa. We believe that maintaining this balance is a key aspect to effective CBD Oils.

The most popular carrier oil for CBD products is MCT (medium-chain triglyceride) oil, which is made from either coconut or palm kernel oil. In particular, its high absorption rate makes MCT oil a preferred option among CBD makers.

This fatty acid may easily be absorbed through the skin and does not need to go through the digestive system in order to enter the bloodstream, making it a useful carrier oil for both topical and sublingual medications.

Other advantages of MCT oil are its lack of flavour, low density, and lower price compared to other forms of carriers. It may also help those who suffer from illnesses including autism, epilepsy, cancer and Alzheimer’s disease, according to preliminary study; however, more studies are required to confirm these conclusions.

Hempseed oil can be the best carrier oil for you if you believe in the entourage effect. Although it lacks the terpenes and cannabinoids found in CBD oil, it does contain some compounds that might aid increase the product’s efficacy.

Hempseed oil is known to have antioxidant properties and is high in omega-3, magnesium, iron, zinc, and calcium. However, due to its high density and earthy flavour, it may have an adverse effect on the bioavailability of the final product.

Holistic Hemp Scotland uses hempseed oil, which we describe as having a nutty, mild flavour, as a primary carrier oil for its products because it strongly believes in the benefits of employing the entire plant.

Water-soluble CBD products are better absorbed since they enter the bloodstream more quickly. For example our water-soluble CBD Capsules are more efficient than CBD oils due to their higher and simpler absorption rates.

Please be aware that CBD products that are water soluble should not be used in the same amounts as CBD oils. You just need a little quantity of water-soluble products because of their rapid and efficient absorption because they enter the bloodstream directly.

No animal ingredients are used in any of our CBD oils, making them appropriate for vegans and vegetarians. Only responsibly produced EU hemp and a plant-based carrier oil are used to make our CBD oils (hemp seed oil or MCT oil).

Each batch of Holistic Hemp Scotland CBD are tested by an independent laboratory for purity and potency of the CBD and the results are available online on our website.

We’re proud to state that none of our CBD products have been tested on animals and are cruelty-free. This applies to all of our CBD oils, as well as our CBD Infused Foods. Our CBD Cosmetics are still fully safe and suitable for even the most sensitive skin, and they are not tested on animals.

According to our own study and customer feedback, the most satisfied consumers took an 80mg dose for 30 days in a row. Give CBD a try for at least 30 days if you are still unsure; if you are still unsure, contact our experts who will be pleased to assist you more.

When it comes to CBD satisfaction, the daily dose, rather than the strength of the CBD oil, is the most crucial component. Over the course of 30 days or more, our most delighted customers take 80mg every day. As a result, we recommend utilising a 20% Raw CBD+CBDA Tincture Oil, which provides 34 or 64 daily dosages, depending on your needs.

The difference between full-spectrum CBD and broad-spectrum CBD is simply a matter of preference. Understanding what each of these terms implies can assist you in finding the CBD product that is right for you.

Full-Spectrum

A full-spectrum CBD product contains multiple cannabis plant extracts, including essential oils, terpenes, and other cannabinoids, such as cannabinol. Full-spectrum CBD products may also contain up to 0.3% of tetrahydrocannabinol (THC), the cannabinoid in the cannabis plant that produces the ‘high’ feeling in people.

Broad-Spectrum

Broad spectrum products keep the whole spectrum of cannabinoids, terpenes, and flavonoids while eliminating all traces of THC. This form of CBD is chosen for more organic goods that seek to take use of the hemp plant’s inherent properties.

So, which is the better option? Each form of CBD, as is typically the case, has its own set of benefits. Many people prefer pure CBD, however broad-spectrum CBD is the ideal option if you want to keep the natural plant matter and use a more natural form of CBD. The safest course of action is to investigate all of your alternatives and the various CBD concentrations.

Before consuming CBD with any medication, always consult your doctor. CBD interacts with the human body in ways that need to be explored, despite the fact that it can’t be discussed in terms of therapeutic characteristics due to its current legal position.

CBD’s suppression of the enzyme P450 is the most important factor to consider when considering CBD as a treatment. This basically implies that certain medications can’t be metabolised as quickly as they used to, so you’ll need to be a little more cautious with your dosing.

If that sounds alarming, keep in mind that grapefruit has the exact same effect on your enzymes. That’s why certain medications warn you not to consume grapefruit while taking them. In fact, you can use that as a starting point to determine whether it’s safe to combine CBD with it. The most common impact of decreasing P450 synthesis is that some pharmaceuticals and medications will last longer in the bloodstream. Because this is impossible to foresee with any precision, it’s advisable to discuss any potential interactions with your doctor.

CBD oil can sometimes change colour or become cloudy. In most circumstances, this isn’t a cause for concern. CBD oils frequently change colour to colours of pink or brown; if your CBD oil has changed colour to these shades, it is still safe to consume.

The most common cause of CBD changing colour is a simple reaction to heat and light. For example, high-quality CBD has a vitamin called polyphenol oxidase, which can become a rosy red colour when exposed to sunshine.

CBD that is slightly cloudy is frequently the result of it being kept in the refrigerator. It should recover to its clear state after being let to warm up to room temperature.

Our main piece of advice is to check what customs has to say about your travel destination.

A complete analysis of custom laws by region can be found on the Visa HQ website. Keep in mind that if you have any layovers, you’ll need to familiarise yourself with the rules of the country you’ll be visiting.

Liquid Laws

The easiest legal consideration to bring up with CBD is the restrictions on liquids on planes. The 100ml liquid rule for hand luggage would apply to most commercially available CBD products (whether they’re e-liquids, oils, or creams).

This means that any liquid bottle in your carry-on must be less than 100ml. There is some ambiguity here because drugs aren’t normally limited by this when purchased with a prescription, but if you buy CBD online or over-the-counter, you must still follow the 100ml regulation.

The legality Of THC

The presence of THC is the major concern you’ll confront when flying. As a result, CBD oil could be allowed in two countries, but with differing restrictions.

Our key recommendation is to choose broad-spectrum CBD products, which are guaranteed to be THC-free. Because THC is the principal psychoactive element in cannabis, most countries will seek to make it illegal.

One solution is to keep clear documentation of what’s in your CBD oil on you at all times. That’s why we go above and above to deliver CBD testing findings that are particular to the product you’re holding. Simply go to our lab reports page to print the results for your own piece of mind.

It’s tough to make a definitive remark on flying overseas because there are so many potential laws. Even if the country to which you’re flying has legalised CBD oil, customs inspectors may be unaware of the difference between legal and illegal CBD oils. Documentation is crucial, as it always is.

Domestic Flights In The UK

While CBD oil should be permitted on domestic flights in the United Kingdom, some personnel may not be aware of this. As previously said, our lab reports page may provide you with the facts you need to establish that the oil you’re transporting is completely legal in this country. It all comes down to miscommunication and misunderstanding. What is your most effective strategy? Being well-informed.

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