We’re Here To Help
The following Frequently Asked Questions will help you when purchasing these products from Holistic Hemp Scotland. These FAQs are based on common queries our Customer Services have received.
We’ve had several requests for some frequently asked questions. If you have any questions that aren’t listed below, or you feel you would like a more detailed answer, please Email Us! We are dedicated to educating our customers and others who are interested in trying out the various hemp related products.
We are trying to provide as much information as possible via our FAQs, which is why we are continually updating these to keep our customers up to date.
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Please make sure you are using the correct email address and password. In most cases you may have made a purchase as a guest. Please see FAQ below. If you still can’t login to your account email info@holistichempscotland.com and a member of our team will assist you.
Customers
Customers are those that have an account on the store that they can login to. That means that either during checkout or from the My Account page, they opted to create an account and now have their details saved on the website for future purchases.
Guests
With guest accounts, shoppers can purchase from the store without necessarily creating an account. The process is as simple as entering their names, shipping, and billing address, and in a few minutes, one has their order complete.
It can take 24 working hours for tracking to become active once dispatched. If it is around a weekend or bank holiday, please allow 1 working day.
If you are unable to find any details on your parcel, feel free to contact us.
The large letter requirement to thickness is up to 2.5cm. This is the diameter of the tincture bottle, which with padding and wrapping exceeds this thickness. Hence, all our packages usually qualify as small parcels with length <45cm, Width <35cm, depth <16cm and Weight limit of 2kg.
Unfortunately our Returns/Refund Policy only covers faulty goods.
When you are ready to make your purchase and have added your items to the cart. Click the checkout button, this will take you to the secure section of our website and you will see a lock sign in the URL address as confirmation of this. This shows you that your information is secure and that this is a trusted site to disclose any sensitive data such as your personal and bank details. The eCommerce section of our website is SSL secure and the highly encrypted link between the web server and browser ensures a safe purchasing experience.
Choose which option you would prefer at the checkout and you will either be directed through our card payment system or we will send you instructions to proceed with a bank transfer payment.
PayPal’s inability to provide payment processing for CBD businesses is mostly due to the fact that the great majority of regulatory monitoring is provided by the United States. In the US, the sale of cannabis is illegal on a federal level.
Therefore, PayPal still classifies CBD as a narcotic even though it may be legal to sell CBD in the UK due to US regulations that PayPal adheres to. Because of this, using PayPal to sell CBD is extremely dangerous; you run the risk of having your money seized or your account locked. PayPal and other similar systems are not a feasible alternative for online CBD payments because there are also no appeals process in place.
Businesses using CBD aren’t allowed to collect payments for their services using Stripe. In fact, Stripe prohibits high-risk businesses from using their services, including those in the hemp and CBD sectors. Therefore, despite the fact that the product may be entirely legal in the UK, Stripe chooses not to take the chance and will prevent any CBD based firms from using their services.
We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other UK mainland address.
Packaging:
We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no one beside you will know the nature of the contents inside.
We offer free first class signed postage within the UK for any order over £60, we also ship outside the UK for £10.65. There is the option at the checkout to upgrade to special delivery, guaranteed before 1pm the next business day for £6.85.
Yes we run seasonal promotions and discounts, if you want to stay in the loop we recommend signing up for our newsletter or following us on our various social media platforms.
Most mammals also have the same endocannabinoid system. That is why you can technically give your pet CBD oil that is made for human use.
You must carefully evaluate the dosage because body size affects how much CBD is appropriate for your pets. It’s crucial to keep in mind that CBD intended for people will have a concentration that may be a bit high for your smallest pets.
This fatty acid may easily be absorbed through the skin and does not need to go through the digestive system in order to enter the bloodstream, making it a useful carrier oil for both topical and sublingual medications.
Other advantages of MCT oil are its lack of flavour, low density, and lower price compared to other forms of carriers. It may also help those who suffer from illnesses including autism, epilepsy, cancer and Alzheimer’s disease, according to preliminary study; however, more studies are required to confirm these conclusions.
Hempseed oil is known to have antioxidant properties and is high in omega-3, magnesium, iron, zinc, and calcium. However, due to its high density and earthy flavour, it may have an adverse effect on the bioavailability of the final product.
Holistic Hemp Scotland uses hempseed oil, which we describe as having a nutty, mild flavour, as a primary carrier oil for its products because it strongly believes in the benefits of employing the entire plant.
Please be aware that CBD products that are water soluble should not be used in the same amounts as CBD oils. You just need a little quantity of water-soluble products because of their rapid and efficient absorption because they enter the bloodstream directly.
Full-Spectrum
A full-spectrum CBD product contains multiple cannabis plant extracts, including essential oils, terpenes, and other cannabinoids, such as cannabinol. Full-spectrum CBD products may also contain up to 0.3% of tetrahydrocannabinol (THC), the cannabinoid in the cannabis plant that produces the ‘high’ feeling in people.
Broad-Spectrum
Broad spectrum products keep the whole spectrum of cannabinoids, terpenes, and flavonoids while eliminating all traces of THC. This form of CBD is chosen for more organic goods that seek to take use of the hemp plant’s inherent properties.
So, which is the better option? Each form of CBD, as is typically the case, has its own set of benefits. Many people prefer pure CBD, however broad-spectrum CBD is the ideal option if you want to keep the natural plant matter and use a more natural form of CBD. The safest course of action is to investigate all of your alternatives and the various CBD concentrations.
CBD’s suppression of the enzyme P450 is the most important factor to consider when considering CBD as a treatment. This basically implies that certain medications can’t be metabolised as quickly as they used to, so you’ll need to be a little more cautious with your dosing.
If that sounds alarming, keep in mind that grapefruit has the exact same effect on your enzymes. That’s why certain medications warn you not to consume grapefruit while taking them. In fact, you can use that as a starting point to determine whether it’s safe to combine CBD with it. The most common impact of decreasing P450 synthesis is that some pharmaceuticals and medications will last longer in the bloodstream. Because this is impossible to foresee with any precision, it’s advisable to discuss any potential interactions with your doctor.
The most common cause of CBD changing colour is a simple reaction to heat and light. For example, high-quality CBD has a vitamin called polyphenol oxidase, which can become a rosy red colour when exposed to sunshine.
CBD that is slightly cloudy is frequently the result of it being kept in the refrigerator. It should recover to its clear state after being let to warm up to room temperature.
A complete analysis of custom laws by region can be found on the Visa HQ website. Keep in mind that if you have any layovers, you’ll need to familiarise yourself with the rules of the country you’ll be visiting.
Liquid Laws
The easiest legal consideration to bring up with CBD is the restrictions on liquids on planes. The 100ml liquid rule for hand luggage would apply to most commercially available CBD products (whether they’re e-liquids, oils, or creams).
This means that any liquid bottle in your carry-on must be less than 100ml. There is some ambiguity here because drugs aren’t normally limited by this when purchased with a prescription, but if you buy CBD online or over-the-counter, you must still follow the 100ml regulation.
The legality Of THC
The presence of THC is the major concern you’ll confront when flying. As a result, CBD oil could be allowed in two countries, but with differing restrictions.
Our key recommendation is to choose broad-spectrum CBD products, which are guaranteed to be THC-free. Because THC is the principal psychoactive element in cannabis, most countries will seek to make it illegal.
One solution is to keep clear documentation of what’s in your CBD oil on you at all times. That’s why we go above and above to deliver CBD testing findings that are particular to the product you’re holding. Simply go to our lab reports page to print the results for your own piece of mind.
It’s tough to make a definitive remark on flying overseas because there are so many potential laws. Even if the country to which you’re flying has legalised CBD oil, customs inspectors may be unaware of the difference between legal and illegal CBD oils. Documentation is crucial, as it always is.
Domestic Flights In The UK
While CBD oil should be permitted on domestic flights in the United Kingdom, some personnel may not be aware of this. As previously said, our lab reports page may provide you with the facts you need to establish that the oil you’re transporting is completely legal in this country. It all comes down to miscommunication and misunderstanding. What is your most effective strategy? Being well-informed.
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