Frequent Asked Questions
The following Frequently Asked Questions will help you when making your purchases of these products on Holistic Hemp Scotland. These FAQs are based on common queries our Customer Services have received.
We are trying to provide as much information as we can via our FAQs, which are constantly being updated to help answer your queries while you are on our website.
A list of frequently asked questions is available below. If you have any concerns or questions not covered in the FAQs below, please use the contact form below and we will get back to you with an answer as soon as possible.
We’ve had several requests for some frequently asked questions. If you have any questions that aren’t listed below, or you feel you would like a more detailed answer, please email us! We are dedicated to educating our clients and others who are interested in trying out the various hemp related products.
1. How Do I Track My Order?
You can track your order using the tracking link that is sent via email within 1 hour of placing your order (please check your spam/ junk folder in case it’s ended up in there).
It can take 24 working hours for tracking to become active once dispatched. If it is around a weekend or bank holiday, please allow 1 working day.
If you are unable to find any details on your parcel, feel free to Contact Us.
2. Can I Place An Order By Phone?
The website is the most efficient and easiest way to place an order with us, allowing you to save your details and checkout exceptionally quickly. If necessary, we can help you place an order via phone by contacting us at 01575 520 272.
3. How Do I Cancel My Order?
If you have just placed your order, please Contact Us as quickly as possible. As we are partnered with a highly efficient fulfillment service that processes orders very quickly, this means that once the order has been “packed” and sent to the delivery service, we are no longer able to stop the parcel being shipped.
4. Is My Information Safe When I Make A Purchase?
When you are ready to make your purchase and have added your items to the cart. Click the checkout button, this will take you to the secure section of our website and you will see a lock sign in the URL address as confirmation of this. This shows you that your information is secure and that this is a trusted site to disclose any sensitive data such as your personal and bank details. The eCommerce section of our website is SSL secure and the highly encrypted link between the web server and browser ensures a safe purchasing experience.
5. How Long Will It Take For Me To Receive My Holistic Hemp Scotland Purchase?
All of the items will be dispatched first class and should take between 1-2 business days to arrive. We will send you a notification when we have dispatched your items. During busy periods such as bank holidays the time it takes to receives your item may be slightly longer.
6. How Do I Make A Payment?
You can pay with a Visa/Mastercard or by bank transfer.
Choose which option you would prefer at the checkout and you will either be directed through our card payment system or we will send you instructions to proceed with a bank transfer payment.
7. Are All Our Products Posted Discreetly?
We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other UK mainland address.
We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no one beside you will know the nature of the contents inside.
8. How Much Do You Charge For Shipping
We offer free first class signed postage within the UK, we also ship outside the UK for £8. There is the option at the checkout to upgrade to special delivery, guaranteed before 1 PM the next business day.
If you’re still unable to find the information you need and if we haven’t answered your question already, then please let us know by filling in our contact us form, and we’ll get back to you as soon as possible. We welcome your questions and feedback. Holistic Hemp Scotland is here to help! Please also check back periodically for new and recently updated questions and answers.